The Make-A-Wish Foundation grants the wishes of children with life- threatening medical conditions to enrich the human experience with hope,strength and joy. The Foundation is the largest wish-granting charity in the world, with 65 chapters throughout the United States and its territories. Withthe help of generous donors and nearly 25,000 volunteers, the Make-A-Wish Foundation has granted more than 193,000 wishes in the United Statessince inception.
Managing the documentation that serves a critical role in the organization’s day-to-day operations is one of CIO Jim Toy’s most formidable tasks. These documents include standard operating procedures (SOPs), system configurations, organizational knowledge bases and context-sensitive help systems. The Foundation was using Microsoft SharePoint as its collaboration platform, and chose SharePoint to manage all of its documents in Wiki format.
Make-A-Wish Foundation finds WikiPlus simplifies creating and maintaining documents by providing users with familiar tools for formatting text, inserting media and referencing content.
“The Wiki Plus tool helps our developers drastically cut down on the time it would normally take to draft and publish Wiki articles and documentation. Saving time translates into savings dollars, allowing us to direct more of our valuable funds toward ur mission of granting wishes to children with life-threatening medical conditions to enrich the human experience with hope, strength and joy.”
Jim Toy, CIO, Make-A-Wish-Foundation